Returns & Exchange

At Orphic, we want you to love what you wear. If something isn’t quite right, we’re happy to help you exchange it. Please read our exchange policy below before submitting a request.

All sales are final. We do not offer cash refunds. Orphic operates on an exchange-only basis.

Exchange Eligibility

You may request an exchange within 14 days of receiving your order, provided the item is returned in absolute original condition: unworn, unwashed, with all tags attached and uncut, and in its original Orphic packaging.

Exchange Conditions

  • Items that have been used, worn, washed, altered, or misused are not eligible for exchange.
  • Damage or defect claims must be reported within 3 days of delivery, along with clear photos or an unboxing video as proof.
  • Approved damage claims are resolved with an exchange or a coupon of equal value, redeemable on a future order.
  • Sale, clearance, and discounted items are final and cannot be exchanged unless received damaged or defective.
  • Promotional or discount codes used on the original order cannot be reused on an exchanged item.
  • If an item’s price has been reduced during a sale, the exchange will be processed at the new discounted price.

How to Request an Exchange

  1. Message us on WhatsApp at 0302-5002153 or 0302-5012897 within 14 days of delivery.
  2. Share your order number, the item you’d like to exchange, and the reason for the exchange (include photos or a video if the item is damaged).
  3. Our team will confirm your request and guide you through the next steps.
  4. Return shipping is arranged and paid by the customer. Please use a reliable, trackable courier (such as TCS or Leopards) and share the tracking number with us so we can follow your parcel.
  5. Ship your item, along with the original receipt or invoice, tags attached & uncut, and original packing material, to the return address our team provides
    House no. 560, Street no. 72, Sector 2, Gulshan Abad, Adyala Road, Rawalpindi.

Once your returned item reaches us and passes inspection, your exchange will be dispatched.

Processing Time

Please allow 1 to 2 weeks for us to receive, inspect, and process your exchange after your parcel is delivered to us. We’ll keep you updated at every step.

Need Help?

Have a question about your exchange? Our team is here to help.

  • WhatsApp: 0302-5002153 or 0302-5012897
  • Email: hello@orphicpk.com

Thank you for shopping with Orphic.